Services / Agentic Informatics
Every WhatsApp message answered, at any hour
Agentic Informatics builds auto-reply AI bots for WhatsApp. Your customers message you the way they already do; the bot answers straight away, from what your business has told it — and you stop answering the same question twenty times a day.
Answers from your business information. Personal requests pass to your team.
What it does
- Replies to WhatsApp messages as they arrive — evenings, weekends and holidays included.
- Answers from your own information: what you offer, prices, opening hours, where to find you, the questions you are always asked.
- Writes back in Chinese or English, in the language the customer used.
- Leaves the conversations that need a person to you.
Who it is for
Small businesses whose customers already use WhatsApp — shops, clinics, studios, tutors, service firms, and practices like ours — where the same questions arrive every day and a quick answer wins the customer.
How it is set up
- 1Tell us about your businessYour services, prices, hours and the questions customers ask most — a price list and a few old chats are a good start.
- 2We build the botIt is connected to your WhatsApp Business number and taught how you would answer.
- 3You test itAsk it what your customers ask. We adjust until the answers sound like you.
- 4It goes liveWhen your prices or hours change, tell us and the bot's answers change with them.
Beyond the auto-reply
An auto-reply bot is the simplest kind of agentic workflow: software that reads a request, decides what to do and does it. I write about where these tools help a small business — and where they do not — in the notes on AI and agentic workflows.
Want to see whether a WhatsApp bot would work for your business? Write to me with what you do and the questions you get most.